Shipping policy

Shipping Policy

Last updated: 2025/12/27

Thank you for shopping with Tesla Restore. Below you’ll find important information about how and when your order is shipped.

Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.

If we are experiencing a high volume of orders, processing may be delayed by a few days. In such cases, we will notify you via email.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times:

Domestic (USA): 5-14 business days

Delivery times are estimates and begin once your order has shipped, not when it is placed.

Shipping Carriers

We currently ship using the following carriers:

USPS
UPS
DHL

Carrier selection depends on destination and shipping method chosen at checkout.

International Shipping

We offer international shipping to select countries.

Please note:

International orders may be subject to customs duties, taxes, or import fees imposed by your country.
These charges are not included in the product price or shipping cost.
Customers are responsible for all customs-related fees.

Customs processing times may affect delivery estimates.

Order Tracking

Once your order ships, you will receive a shipping confirmation email with a tracking number.
Please allow up to 24 hours for tracking information to update.

Incorrect Address & Failed Delivery

Please ensure your shipping address is correct at checkout.

We are not responsible for:

Orders delivered to an incorrect address provided by the customer
Delays or losses caused by the carrier

If a package is returned due to an incorrect or incomplete address, reshipping fees may apply.

Lost or Stolen Packages

[Your Brand Name] is not responsible for lost or stolen packages once marked as delivered by the carrier.

If you believe your package is lost, please contact us at [teslarestore@gmail.com], and we will assist you in filing a claim with the carrier when possible.